## How we work: Inquiry → Sample → Bulk → Ship
**1. Inquiry (reply within 12h, usually 2h):** Send us tech pack or photos + target qty. You get a PI with unit price, MOQ, sample time and shipping estimate.
**2. Sample (5-9 days):** Pre-production sample of your design, embroidery/print on real fabric. Sample fee credited back on bulk order over $500.
**3. Bulk (15-30 days):** 30-50 pcs/style low MOQ. Inline QC photos at cut, sew and pack stages. AQL 2.5 random check or 100% check on request.
**4. Ship (DAP/DDP ready):** FOB/EXF/DAP/DDP by sea, rail or express per your customs plan. New EU low-value rules: we quote both DDP (duties included) and DAP, no surprises.